Librarian Resources and Information

Headcounts

At the top of every hour, we take note of what areas are used the most and if study rooms are empty. Use the paper form (attached below) and clipboard on the reference desk to collect counts, then enter the counts on this Microsoft form.

• On Monday-Thursday the first headcount will be at 9am and the last headcount will be at 7pm.
• On Fridays and Saturdays, the first count will be at 9am and the last count will be at 3pm.  

Library Classroom/Computer Lab Reservations

Each morning, it's a good idea to check the Truman Library events calendar, to find out if or when the library classroom has been reserved. 

At least 15 minutes before a reservation is set to begin,

• unlock and prop the door open (if the door is locked)
  • The room key is in a small magnetized box under the reference desk; the allen wrench to lock the crash bar in the open position is in the top center drawer of the ref desk.
• turn on the lights and computers, including the instructor computer, and turn on the projector (this will also bring the screen down).

When a class has finished, if there's not another closely following, close the room (you don't need to lock it), turn off the instructor computer/projector, and turn off the lights.

Interlibrary loan

Each morning, we process loan requests according to the instructions on the Intra- & Interlibrary loan tab and place them in the bin above the bookdrop next to the Security desk.

Truman librarians staff the chat more frequently than other campuses, so when you are at the Ref Desk, please log in to LibChat.

• Chat hours start at 10 am every day and end when the library closes.  
• If you are stepping away from the desk for a few minutes or so, mark yourself as "Away." When you come back don't forget to update your status!
• If you are stepping away from the desk for a longer period, log out of chat. 

For tech issues that you believe IT can help resolve, send an email to trc-helpdesk@ccc.edu and copy Katie. You will be assigned a ticket and someone from IT will come to the library to address the issue.